Shipping & Returns

Shipping, Pick up & Returns

Combined shipping :
We do offer combined shipping. If you are using several coupons, please pay for the first shipping and with the rest of your orders, you can check on 'pick up' to avoid paying for additional shipping.
If for whatever reason this does not work, you can pay for shipping for all your orders and shoot us an email. We will issue a refund of the rest of the shipping fees.

Local Pick up :
We allow pick up at one of these two locations

Downtown Toronto (near Bay/Bloor)
North York (near Yonge/Finch)

Once order is ready for pick up, you will be contacted to let you know that the order is ready for pick and to choose which location you prefer to pick up from. Address, Pick up time will be emailed once pick up location has been chosen.

Shipping :

All orders are shipped via Canada Post Expedited Parcel which includes Tracking & Insurance. Some orders in GTA may be delivered via local courier. Tracking numbers are included in orders to only certain countries.
We are not responsible for any delays in shipping including local delivery errors or international customs issues. All orders are shipped according to the information supplied by PayPal. We will not ship to Alaska, Hawaii, Puerto Rico, PO Box or APO, FPO Box. If a package is not delivered due to an error made by the customer in submitting improper shipping information, we will reship the package with corrected address at the customer's expense. If customer wishes to cancel the order after it has been shipped, all return policies will apply. Customers may opt for specialized shipping at an additional cost and handling fee at our discretion.

Please Note: We do not ship to forwarding or courier companies, or other facilities that offer package forwarding services.

International tariffs, taxes, and or brokerage fees are the customer's responsibility. International orders may take up to six weeks to be delivered. International packages shipped via Canada Post International Air are not insured, and do not come with tracking information, as Canada Post does not offer this service.

Return Policy

As all items are made to order to your specified color(s), text(s) and combinations, all sales are final.

Cancellation Policy

• Standard orders may be canceled within 24 hours of the original order time.
• Rush Processing orders and orders placed with expedited shipping cannot be canceled.
• Cancellations requested after 24 hours of the original order time may be authorized at the discretion of us and a 15% cancellation fee will be assessed, no exceptions.
• Custom orders or personalized items, including but not limited to custom sizes, custom colors, custom text, names, logos, monograms, and signs cannot be canceled, no exceptions.
• All cancellations must be authorized by a representative.
• No exceptions will be made to these policies.