FAQ

What is a Decal?
At vinylized.ca our decals are all vector images that are die cut into colored rolls of vinyl. The decals are usually one color and have no background color. The background is cut away leaving your object to take that place. Each decal consists of three layers: the top layer (Transfer Tape) the middle layer (Vinyl Media) and the bottom layer (Wax Paper Backing). The Transfer Tape top layer allows you to grab the Vinyl Media and apply it to your Wall, Car, Boat or wherever it might be. Once you squeegee it down into place, you can then remove the transfer tape leaving you with a perfect decal. Custom decals are available on request please email us direct contact@vinylized.ca
 
What is a sticker?
vinylized.ca stickers can be a sticker of an image you found online to a image you have saved on an old camera. Our Stickers are printed on vinyl media that can get wet and take the abuse paper stickers can't hold up to. We can produce stickers that are unlike most traditional stickers that are only available in Circles, Rectangles, and Squares. Vinyl Disorder allows you to choose from over 20 different shapes on our online sticker designer or we can customize the cut to contour around your design! If you need any custom work done we are here to help! email us contact@vinylized.ca
 
What is the best way to apply a decal?
The best way to apply a decal is using a squeegee.
 
What is the best temperature to apply decals?
Decals can last in any climate but they must be applied at about 70 degrees. They can be applied any time really but this is what is recommended.
 
What's a squeegee and why do I need one?
A squeegee is a flat object used to remove air bubbles, to rub the transparent transfer tape onto the design and afterwards to apply it to the wall. You will find more detailed information about applying your wall tattoo in our guide.
 
What size decal should I get? 
This all depends on where you want the decal on a car you are limited to space so you might not want that big; the most common size is 10" but if you want larger the most common is 23". The best thing to do is whip out the old measuring tape and figure out how tall and wide. If things need to be precise we recommend leaving us a note during checkout with all the details. 
 
Do the decals have a background?
All of the decals are die cut and one color. They are not outlined and they do not have a background the background becomes the color of the object you apply the decal to. The most common color is white because most windows have a little tint. Once applied the decal appears white and black when the black is really your window. 
 
How long will the decals last?
This depends on the media chosen. If you choose the car media which is good for almost anything it will last outdoors up to 5 years. The Wall material on the other hand is meant for indoor use and will last for much longer since it's not exposed to the elements. You can use the wall media inside your car and just order it reversed. This helps prolong its life and the decal is much easier removed.
 
What should I use for my application car or wall material?
You should use a Squeegee they are a must have to push out the bubbles and have a smooth application. You can apply soapy water to the surface before applying the decal to make it easier to push all the bubbles out. 
 
How do I make the decal face the other direction?
To make the decal face the other direction order it in reversed/mirror.
 
How do I apply a decal from the inside of my car to face outside correctly?
To apply a decal from the inside of your car window to face it outside correctly just order it in reversed/mirror.
 
Will my windshield wipers affect the decals?
They will not, they will slide right over the decals.
 
I want a smaller decal than what is offered can you do that?
Some decals we can do it some decals we can't. Most we can though just send us an email at contact@vinylized.ca with the exact item number and we will let you know.
 
How do I remove the decals?
The Car decals are permanent decals but don't let that scare you they come off really easy you just need to know what to do. The best way is to use a hair dryer or heat gun and the decals turn to butter and come right off. If you are removing the decals from glass, the method that is preferred and WONT SCRATCH YOUR GLASS is to use a razor blade, and scrape with the flat edge of the blade(don't cut into the glass with the sharp side. Using both methods together is the easiest way to remove decals from glass. 
The Wall Decals on the other hand are removable so they come off just by peeling a corner. No blades required, but a heat gun or blow dryer helps. 
 
I want to add custom text to a decal ho w can I do that?
If you want custom text, its free of charge on most items. Just leave a note during checkout with the text you want and if you have a font in mind leave that two. We prefer solid fonts not things that are too crazy but just in case please leave three fonts you would like with the favorite one first. 
 
How was my decal shipped?
All decals are shipped out by Canada Post Expedited Parcel. If you want a special order shipped overnight it will cost about 30.00 more to the order. 
 
When will my decal arrive?
The decals are usually processed within 24 hours and shipping takes 5 - 7 days. With holidays it could be little longer. 
 
Do you ship internationally?
We do ship internationally to anywhere in the world. ANYWHERE!!!
 
If my decal came bent is it ruined?
First off the decal shouldn't come bent but if it does you are still in luck. The decal itself isn't what is bent it is the paper below the vinyl that is. The vinyl is very flexible so it will apply and you won't even notice anything. Just be sure you have a squeegee for application and just follow the instructions as always. 
 
I want a custom decal how much more are custom decals?
Custom decals cost the same as normal decals just email us your image and we will let you know if we can do it then we will send you a custom invoice. contact@vinylized.ca
 
What is the return policy on my decal(s) / sticker(s)? 
Each circumstance is different so please contact us to discuss the matter.
 
What type of file is required for a custom decal or sticker? 
We require that your files be in vector format.  These file types are: AI, EPS, and Vector PDF.  High Resolution JPEGs may be accepted in some cases.
 
I want a custom decal.  How much more are custom decals and stickers? 
It all depends on the amount of work that is required to create your custom decal or sticker.  In some cases there may be no additional charge.  On some custom orders there will be a design fee that is dictated by the amount of estimated design time required.
 
How do I order a custom decal or sticker? 
Please use our contact us page and send us your requirements
 
What is a Vector image? 
A vector image is an image that is saved in a specific format so that the layers of the image can be modified.
 
What can I not apply my decal or sticker to? 
Surfaces that we recommend not applying decals and stickers to are but not limited to: fibrous cloth, rough grain-unpolished wood or surfaces with a powdery or dusty film.
 
There are bubbles in my decal / sticker.  What do I do? 
Bubbles are a result of not using the proper tools during installation Click Here, and can also be a result of your surface being too hot when you applied the decal. Removing bubbles from your decal or sticker is simple as long as the bubble is less than half an inch, and you have the proper tool CLick Here.  Just simply poke a tiny hole and gently work out the bubble using your finger.  Be careful not to crease the vinyl as you're working out the bubble.
 
The edges of my decal are coming up.  What do I do? 
This should only occur when applying wall decals to highly textured walls or surfaces.  Generally you should need only use your fingers to work the decal into the crevices of the surface.  If need be you can use a tiny bit of glue stick to keep that area down.  If you are planning on making your decal or sticker
 
A piece of my decal is missing, or I lost a piece.  What do I do? 
In most cases if you lost a piece that is not attached to the main part of your image, a replacement piece can be sent out to quickly and easily to fix the error. If a piece is missing from your decal upon reception of your order.  We can either send out  the piece that is missing, or we can replace the decal depending on the circumstance.
 
I ripped a word while applying my quote.  Do I have to buy a new one? 
As long as the word you lost is not attached to the main part of your decal, the word or part of a word can be easily replaced at little or no cost to you.
 
What is the LENGTH when I order my decal or sticker? 
Length refers to the longest side of your decal.  For example: If you order a rectangle, your length will be the longest side of the rectangle, and the short sides will be whatever size your decal scales out to be in order to retain the proper aspect ratio.  A square image would be the same length on all sides, and circle lengths are the diameter.
 
I am having trouble checking out. What do I do? 
If you are having trouble using the online shopping cart you can call our number and pay with a credit card over the phone, or you can send a request via email for an invoice to be sent.
 
I am ordering internationally.  What do I do if my country is not listed? 
Please contact our sales team at contact@vinylized.ca, and we will be able to provide the proper shipping method and cost for you.
 
What if I find a lower price from a competitor? 
Please send us a link showing the competitors listed price, and we will be happy to match, or beat that price.
 
Where do I go to find a custom font? 
Please go to DaFont.com and choose from any of their free to download fonts.  (Please keep in mind that some fonts may be too detailed to use with the size you requested)
 
Can I use a wall design several times?
No, a wall design can only be used once.
 
How do I clean a wall design?
A bit of dust or dirt on your wall design is not a problem. Our wall designs are water-repellent and can therefore be cleaned using a damp cloth.
 
Can I remove my wall design without difficulty?
Unlike traditional painted or tattooed designs, you can remove your wall design quickly and easily without leaving any traces. Just pull the vinyl carefully off the wall. It may be a little more difficult to remove the vinyl from smooth surfaces; if so, just warm the design slightly with a hairdryer and it will quickly become detached from the wall. Please note that the paint on your wall fades over time. You may find that a darker patch remains once you have removed the wall design.
 
Can I also send a wall design as a gift?
Of course you can! Our wall designs make ideal gifts. Choose a wall design and surprise the recipient with an original design or text for their wall. A gift card will make your present even more personal, as the recipient can choose his or her favorite motif. Our "Gift Cards" section contains vouchers in various price categories. We will deliver your unique gift to you or the recipient as a quality card in an appealing design. The gift card will contain a voucher code which can be redeemed in our shop.
 
Can I change my order once I've placed it?
You may change your order within 24 hours after placing it free of charge. Change fee may apply if order has already moved into production.
 
Is your online shop secure, and is my data protected?
When you register, we only record the data needed to process your order (name and address for delivery and invoicing, telephone number for questions or concerns, e-mail address for opening an account and receiving order confirmations). We do not see your credit card information. You enter your credit card details via an encrypted page operated by our payment partner. In this way, you can be sure that your data cannot be viewed or used by any third party. 
 
What kind of fonts should I avoid? 
Avoid using fonts that have too many sharp points, severe pitting, or fuzzy edges.  These can be too hard for our machines to cut, and tend to be too time consuming, and are not cost effective.  Some fonts can be modified to work for your decal, but require an additional design fee.
 
How do I receive a discount on future orders? 
After you place your first order with us you will receive a promotional code via email that will be applicable to your future orders.
 
I have a wholesale license.  How do I set up an account? 
Please contact our sales department at: contact@vinylized.ca with your wholesale information and one of our representatives will contact you as soon as possible.
 
I am having trouble installing my decal.  What do I do? 
Please refer to our Installation section for tips.  If that does not resolve your issue, you can contact our support team via email at: contact@vinylized.ca or call our number.
 
When will my order be processed and shipped? 
Orders are received 24 hours a day, but are only processed during our normal business hours.  Orders received between Friday and Sunday evening will be processed on Monday.  Please allow 3-5 days for production depending on the size of your order, and the detail involved.  Orders will be shipped out as soon as production is complete.  
 
Do you do installations?
If you are in GTA (Toronto and surrounding area), we do installation for both decals we produce or decals produced by other companies.
Please contact us at contact@vinylized.ca for details.